Eric was born and raised in Orlando, FL. Coming from an athletic family,
Eric excelled at the game of baseball and went on to play baseball in
college at Tallahassee Community College. After TCC, Eric transferred to Florida State University where he received a bachelor's degree in
Business Administration and Hospitality.
After graduation, Eric became a High School teacher and baseball coach
in 2009. He later went on to become the Head Baseball coach from
2014-2019.
In 2016, his son Hayden was born and like dad, he has taken a great liking
to the game of baseball. In December 2020, Eric and wife Emily
brought a beautiful girl into the world, Harper Lee.
In 2019, Eric decided to make a career change and step away from
teaching. Eric was hired as a Project Manager for a local roofing
company in Orlando where he had close to $3 million in sales in the
3 years with the company. Before coming to the firm at the start of 2022
as Business Development Director, Eric gained a ton of knowledge
about the roofing industry all while working directly with homeowners’ insurance companies and their claims.
Using his knowledge and expertise in roofing and insurance, Eric plans
to build the firm bigger than ever!
Since 1998, Sheila has been driving results and transforming pain points
into sustainable revenue-generating strategies for businesses,
entrepreneurs, and start-ups. As a business owner and Sales Operations Director with 20+ years in the insurance industry, Sheila uses a blend of firsthand experience and industry expertise to guide clients to success.
Her hands-on approach has led to record-breaking outcomes, delivering innovative solutions that help businesses achieve 7-figure results.
Upon joining SCC, Sheila helped set the foundation in giving our
Referral Providers direct, real-time access to their claim statuses
through our new company portal. Her passion for turning complicated processes into streamlined pathways allows us to provide best in class services, recovering millions of dollars in denied and underpaid insurance benefits for our clients.
Sheila, the self-proclaimed “short one in the family” (standing at 5’10"),
is a foodie who loves to try out all of the Diner, Drives and Dives
restaurants when she travels. A Florida native, she loves spending time
near the ocean enjoying belly laughs, beach volleyball, and bike cruising.
EDUCATION
Sheila attended Florida State College at Jacksonville,
earned a Lucidchart Essentials certification in 2019, and maintains
ongoing expertise across ever-evolving technology and SaaS platforms through practical experience.
LEADERSHIP, MEMBERSHIP & HONORS
Over the past 20 years, Sheila has conducted sales seminars, developed strategies, and identified opportunities that have catapulted sales for insurance agencies upwards of $3m+ annually.
FAMILY
Sheila is remarried to an amazing man named Greg and has a
14-year-old son, Harrison, along with two adult stepsons, Brandon and Hayden. She is a grandmother and is also mom to two chunky, 22-pound
cats named Jack and James.
I’ve sent many claims to Frank Serrano and his team and they have always treated my clients professionally and settled their claims fast.
Frank is extremely knowledgeable and experienced when it comes to settling property damage insurance claims. I highly recommend
using him for any property damage dispute.”
- Corey Lance, CSL Construction
2550 SW 76 St #150
Gainesville, FL 32608
(877) 469-1775
112 S Pine Ave
Ocala, FL 34471
(352) 351-3258
2550 SW 76 St #150
Gainesville, FL 32608
(877) 469-1775
112 S Pine Ave
Ocala, FL 34471
(352) 351-3258